Our Order Process

Find the Right Product

Browse the online shop and find just what you need for your brand.

If you need help finding the right swag contact us

Customise the Merchandise

Use our step-by-step product customisation process to select the correct colour, printing method and location for your product. All prices are dynamically calculated, including fees such as print setup charges and delivery.

If you need any advice contact us

Add to the Cart

Once you finish customising a product, you can simply add that to the cart and continue shopping for more company gifts.

If you’ve added all that you need to the basket, you can proceed to checkout and review your order; at this stage, you download your basket as a quote (quotes last for 30 days) as well as upload your company logo/artwork. In order to avoid blurry images and low-quality customisations, we kindly ask all our customers to make sure the uploaded logo is vector based. For instance, the following formats are vector images: .pdf, .eps, .ai. The following formats are NOT vector based and will NOT be accepted: .jpeg, .png, .gif, .tiff etc.

If you have any questions contact us

Place Your Order

Once you’re at the checkout, you will be asked to either log in with your already existing account or create a new one. If you’re new to Identity Merchandise, this is the perfect time to quickly create a free-of-charge account and register.

In the next step, we recommend you fill in your billing details and delivery address.

Click on ‘Continue’ and choose your preferred payment method.

Last but not least, please double-check the order overview to make sure all info is accurate.

You can complete your order by clicking on “Order Now”. It’s that easy!

Order Complete

We have received your order! After we have checked your order, you will receive an order confirmation by email.

You will receive a print preview within 24 hours to sign off before we print anything, and as soon as your payment has been confirmed, we will start production.

Attention: With selected EXPRESS products, you will not receive proof for approval for printing; we will start production right away.

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